Ordering Information
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Terms
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Our terms are net 30 days from date of invoice only to established accounts. All state funded schools and organizations will be considered established accounts with a purchase order or approval from administration. All private and charter schools are required to pre-pay or receive credit approval. All customers must comply with 15% freight policy added on for shipping. Add 8.5% sales tax in state of Illinois, for non-exempt Illinois customers.
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Merchandise Return Policy
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We want to earn your confidence in us! Palos Sports is dedicated to serving you and we will try to make the purchasing of your physical education and fitness equipment as easy as possible. If after receiving your order, it is not what you expected, kindly give us a call and we will gladly provide you with new merchandise or a refund. 99% of the time there will be no restocking fee. But, on certain occasions when dealing with higher priced items a 20% restocking fee may apply plus shipping charges to and from.
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Lost or Damaged Merchandise
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It is your responsibility to identify damaged or loss of merchandise occurring from damaged cartons upon delivery. Notation of damaged or lost cartons must be made at time of delivery. Any shortage or damaged merchandise must be made within 15 days of delivery.
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Minimum Order
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There is no minimum order, but all shipping and handling charges carry a minimum of $10.00. C.O.D. ORDERS NOT ACCEPTED.
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One Year Money Back Guarantee
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If you are not 100% satisfied with any part of your order, send it back for replacement, exchange or refund. All we need is proof of purchase (the invoice number and date). All freight charges to and from will be your responsibility. The merchandise will be credited 100%, no if, ands or buts.
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24 Hour Shipping on In Stock Items
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Most orders will leave our warehouse within 24 hours, with the exception of drop shipped items. After an order leaves our warehouse, it could take 1-5 business days for arrival depending on your location. Click here to view UPS ground delivery days for items shipping from our Illinois warehouse. Please allow 2-4 weeks for delivery of drop ship items. Drop ship items are shipped directly from the manufacturer and are indicated by a T prefix or by an X prefix for some larger items.
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Freight Policy
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All shipping and handling charges will be the same minimum or $10.00 or 15% of the order total (whichever is greater), with the exception of Alaska and Hawaii which will be F.O.B. shipping point. There is an exception on a few products that are extremely bulky or heavy and carry a high shipping charge. Those items are indicated by this symbol ( ) and a T prefix. Please add an additional $50.00 per item plus the 15% of the merchandise total to these products. Palos Sports ships throughout the USA including Alaska and Hawaii. Alaska and Hawaii require special freight quotes for shipping. We hope this will simplify your purchasing to get the most out of your budgets. Any questions, please feel free to give us a call.
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