Palos FAQ: looks new, what changed?

Welcome to the new! Our new site now has enhanced functionality to improve your overall experience, making shopping and ordering easier and more efficient.


Will my login on remain the same?

As of July 2, 2021, you will need to create a new account on the new If you already have an account with us on our parent company's website,, you can use your same login on both websites.

How do I register online?

Click on the Register link at the top navigation bar and follow the registration instructions. In your account, you will now be able to store shipping addresses, view order history, and more.

Will any part of the ordering process change? 
Ordering will still be as simple as adding an item to your cart and checking out. As we work to bring you a more efficient shopping experience, some customizable products like trophies, awards, and custom kits will need to be purchased by phone or email for the time being. To place an order, contact our Customer Care department at 1-800-233-5484 or

Who do I contact if I am having problems with your website?

If you experience any problems on our website, email or call 800-233-5484.


How do I find a product on your website?

There are three ways to search for products, all of which can be found at the top of any page.

  1. You can type in the product name, keyword(s), or the item number in the Keyword or item # search box at the top of any page and click on the Search button.
  2. If you are using an item number, remove any alpha characters from the item number and type in only the numerals.
  3. You can also browse products by category, using the top navigation bar.

If you are still unable to locate a product, please call us at 800-233-5484 for assistance.


How To Order

Ordering is easy at Palos Sports. Call us toll free! We are available Monday-Friday 7:00am-5:00pm Central Standard Time. If you are calling before or after these hours, you can leave a message at any time and your call will be returned promptly. Order online! Our website is easy to navigate and with our new digital catalog, shopping is a breeze. You may also place your order via Fax or Mail, just download our Printable Order Form and send it in.


Phone: 800.233.5484   Fax: 877.800.5973

11711 S. Austin Avenue, Alsip, IL 60803


Curbside Pickup

For customers local to the Chicago area, curbside pickup is available between the hours of 8am and 4pm. Be sure to connect with our Customer Care team to ensure that your order is prepared for curbside pickup.


Request a Quote

Request a quote from Palos Sports and receive:

  • Professional and courteous contract sales representatives
  • Flexible quote terms to ensure we meet your individual needs
  • Quality products and speedy delivery

How To Request a Quote:

Download and Complete the Quote Form and Email it to



Our terms are net 30 days from date of invoice only to established accounts. All state funded schools and organizations will be considered established accounts with a purchase order or approval from administration. All customers must comply with 16% freight policy added on for shipping. Sales Tax Exempt customers with a valid and current sales tax exemption certificate on file with Palos Sports will have their tax removed from the order before processing. To check if you have a form on file, or to submit your current form, email or fax your current form to 877-800-5973


Merchandise Return Policy

We want to earn your confidence in us! If after receiving your order, it is not what you expected, kindly contact Customer Care at 800-233-5484 or for a Return Merchandise Authorization (RMA) Number. 99% of the time there will be no restocking fee. But, on certain occasions when dealing with higher priced items a 20% restocking fee may apply plus shipping charges to and from. Please note that any and all custom products including but not limited to Mats, Padding, Locks, Climbing Ropes, Folding Chairs and Stools are non-returnable or exchangeable.


Lost or Damaged Merchandise

It is your responsibility to identify damaged or loss of merchandise occurring from damaged cartons upon delivery. Notation of damaged or lost cartons must be made at time of delivery. Any shortage or damaged merchandise must be made within 15 days of delivery.


Minimum Order

There is no minimum order. C.O.D. ORDERS NOT ACCEPTED.


One Year Money Back Guarantee

If you are not 100% satisfied with any part of your order, send it back for replacement, exchange or refund. All we need is proof of purchase (the invoice number and date). All freight charges to and from will be your responsibility. The merchandise will be credited 100%, no if, ands or buts.


Discount Exceptions

We love offering our customers great deals and discounts, and due to our everyday low prices, some exclusions will apply. Discounts may be applied to items out of our current catalog and cannot be combined with any other offer or sale.  Discounts cannot be applied to sale items, web deals, Tchoukball, BRAINball and a list of items you can find here. Free shipping discounts cannot be applied to 'X', 'T' or 'C' prefix items. Offers are subject to change and are valid until the expiration date shown.


Shipping on In Stock Items

After an order leaves our warehouse, it could take 1-5 business days for arrival depending on your location. View our ground delivery map to see the estimated amount of days it will take to get to you from our Illinois warehouse. Please allow 2-4 weeks for delivery of drop ship items. Drop ship items are shipped directly from the manufacturer and are indicated by a T prefix or by an X prefix for some larger items.


International Orders

International orders require prepayment by wire transfer, so we need some information from you. Please email us at, including the following information and we will provide you with a complete quote:

  • Final destination address location
  • Contact Name, Phone #, and Email address
  • Item number and quantity
  • What Freight Forwarder do you plan to use, if any

Please Note:

All shipping charges and any taxes or duties from customs to final destination will be your responsibility. International shipments require prepayment via Wire Transfer before any order will be released for shipping, and wire transfer fees will be your responsibility.

International orders cannot be cancelled or returned once the wire transfer has been received. We will email a quote back to you within 2 business days. Once you have reviewed and accepted this quote, you can email your order back to us.


Sourcewell Information

Palos Sports has been awarded national contract #071819-PAL for Athletic and Physical Education Equipment. If you are a Sourcewell member, contact us today to get started.


Omnia Information

Palos Sports has been awarded national contract #R201104 for Athletic, Physical Education Supplies, and Team Uniforms. Contract expires 9-30-2023. If you are an OMNIA member, contact us today to get started.


GSA Information

As of April 1st 2020, our GSA contract number was not renewed. Though your business is still important to us. Please contact for any inquiries and our team will extend the largest discounts possible (up to 13%) on selected open market items.


Do you have a satisfaction guarantee?

It is our promise that Palos Sports will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not pleased with your order, simply call our Customer Service Department at 800-233-5484 or send an email to