Ordering Information

How To Order
Ordering is easy at Palos Sports. Call us toll free! We are available Monday-Friday 7:00am-5:00pm Central Standard Time. If you are calling before or after these hours, you can leave a message at any time and your call will be returned promptly. Order online! Our website is easy to navigate and with our new digital catalog, shopping is a breeze. Use our Quick Online Order tool for fast checkout. You may also place your order via Fax or Mail, just download our Printable Order Form and send it in.

Phone: 800.233.5484   Fax: 877.800.5973
11711 S. Austin Avenue, Alsip, IL 60803

Curbside Pickup: For customers local to the Chicago area, curbside pickup is available between the hours of 8am and 4pm. Be sure to connect with our Customer Care team to ensure that your order is prepared for curbside pickup.
Request a Quote
Request a quote from Palos Sports and receive:
  • Professional and courteous contract sales representatives
  • Flexible quote terms to ensure we meet your individual needs
  • Quality products and speedy delivery
How To Request a Quote:
Terms
Our terms are net 30 days from date of invoice only to established accounts. All state funded schools and organizations will be considered established accounts with a purchase order or approval from administration. All customers must comply with 16% freight policy added on for shipping. Sales Tax Exempt customers with a valid and current sales tax exemption certificate on file with Palos Sports will have their tax removed from the order before processing. To check if you have a form on file, or to submit your current form, email CustomerCare@palossports.com or fax your current form to 877-800-5973

Merchandise Return Policy
We want to earn your confidence in us! If after receiving your order, it is not what you expected, kindly contact Customer Care at 800-233-5484 or Returns@PalosSports.com for a Return Merchandise Authorization (RMA) Number. 99% of the time there will be no restocking fee. But, on certain occasions when dealing with higher priced items a 20% restocking fee may apply plus shipping charges to and from. Please note that any and all custom products including but not limited to Mats, Padding, Locks, Climbing Ropes, Folding Chairs and Stools are non-returnable or exchangeable.

Lost or Damaged Merchandise
It is your responsibility to identify damaged or loss of merchandise occurring from damaged cartons upon delivery. Notation of damaged or lost cartons must be made at time of delivery. Any shortage or damaged merchandise must be made within 15 days of delivery.

Minimum Order
There is no minimum order. C.O.D. ORDERS NOT ACCEPTED.

One Year Money Back Guarantee
If you are not 100% satisfied with any part of your order, send it back for replacement, exchange or refund. All we need is proof of purchase (the invoice number and date). All freight charges to and from will be your responsibility. The merchandise will be credited 100%, no if, ands or buts.

Discount Exceptions
We love offering our customers great deals and discounts, and due to our everyday low prices, some exclusions will apply. Discounts may be applied to items out of our current catalog and cannot be combined with any other offer or sale.  Discounts cannot be applied to sale items, web deals, Tchoukball, BRAINball and a list of items you can find here. Free shipping discounts cannot be applied to 'X', 'T' or 'C' prefix items. Offers are subject to change and are valid until the expiration date shown.

24 Hour Shipping on In Stock Items
Most orders will leave our warehouse within 24 hours, with the exception of drop shipped items. After an order leaves our warehouse, it could take 1-5 business days for arrival depending on your location. View our ground delivery map to see the estimated amount of days it will take to get to you from our Illinois warehouse. Please allow 2-4 weeks for delivery of drop ship items. Drop ship items are shipped directly from the manufacturer and are indicated by a T prefix or by an X prefix for some larger items.

Shipping and Handling Policy

Free shipping and handling on orders of $125 or more in the continental United States for Standard UPS Ground or tailgate truck (Elevated Doc required or hand load off trailer). For subtotals less than $125, the shipping and handling charge is $9.95.

Fast Shipping
Do you need your product shipped same day? Most in-stock products with a rush request can be shipped same day if orders are received prior to 2:00 p.m. CT Monday through Friday. Restrictions may apply for large orders and/or seasonal times of the year. Normal order requests from our warehouse will ship 1-2 days after order is received. Drop ship items direct from our vendors may take longer and have extended lead times for special orders. Please contact our customer care department for order specifics.

Elevated Loading Dock
For freight orders, if your delivery location does not have an elevated loading dock, your order can be shipped out via lift-gate-equipped truck (to lower the product from truck to ground), and a $75.00 lift-gate charge will be added to your order.

Shipping Policy


Express Delivery or Special Services
Please contact our customer service department for expedited delivery, special delivery requests and freight quotes. Call Customer Service for a quote: 866-233-5484.

Items shipped to Alaska & Hawaii
Small parcel shipment costs to Alaska and Hawaii are 18% of the merchandise sub-total. Please contact us for shipping, handling, and processing costs for freight items.

International Locations
Please contact us for shipping, handling, and processing costs for small parcel or freight items.

International Orders
International orders require prepayment by wire transfer, so we need some information from you. Please email us at CustomerCare@palossports.com, including the following information and we will provide you with a complete quote:
  • Final destination address location
  • Contact Name, Phone #, and Email address
  • Item number and quantity
  • What Freight Forwarder do you plan to use, if any
Please Note:
All shipping charges and any taxes or duties from customs to final destination will be your responsibility. International shipments require prepayment via Wire Transfer before any order will be released for shipping, and wire transfer fees will be your responsibility.

International orders cannot be cancelled or returned once the wire transfer has been received. We will email a quote back to you within 2 business days. Once you have reviewed and accepted this quote, you can email your order back to us.

Sourcewell Information
Palos Sports has been awarded national contract #071819-PAL for Athletic and Physical Education Equipment. If you are a Sourcewell member, contact us today to get started.

GSA Information
As of April 1st 2020, our GSA contract number was not renewed. Though your business is still important to us. Please contact bids@palossports.com for any inquiries and our team will extend the largest discounts possible (up to 13%) on selected open market items.